Common questions about Gmail access, recoveries, Ask OWEVIA, subscriptions, and your account.
OWEVIA is an AI-powered app that helps you identify potential money-recovery opportunities — such as refunds, price drops, duplicate charges, unused credits, and subscription issues — based on information you authorize OWEVIA to access.
When you connect Gmail and run Find My Money, OWEVIA scans authorized purchase-related messages on the server, extracts relevant purchase details, and analyzes them for supported recovery patterns. Results appear as opportunities you can review in the app.
Many receipts, order confirmations, refund notices, subscription renewals, and warranty emails arrive in Gmail. Read-only Gmail access lets OWEVIA analyze those messages to identify potential recovery opportunities you might otherwise miss.
No. OWEVIA never asks for your Gmail password. Gmail is connected through Google OAuth with read-only access (gmail.readonly).
With your authorization, OWEVIA can read relevant Gmail messages for scanning. OWEVIA stores message metadata, subject, snippet, and up to about 4,000 characters of body text per relevant message, plus parsed purchase and recovery data derived from those messages. OWEVIA cannot send, delete, or modify your email.
No. OWEVIA does not automatically submit recovery requests, disputes, or cancellations on your behalf. OWEVIA may help you understand an opportunity, organize documentation, and draft suggested communications for you to review and send.
No. OWEVIA identifies potential opportunities and estimated amounts. Merchants, banks, and other third parties make the final decision. Amounts shown as "Money Found" or similar are potential values, not guaranteed recoveries.
An empty Home screen means OWEVIA did not identify an evidenced opportunity from the mail scanned — not necessarily that your scan failed. You can connect Gmail, run another scan when your plan allows, and review Activity for scan status.
Ask OWEVIA answers questions about your stored OWEVIA recovery records. When AI processing is enabled on the server, your question and a summary of your stored opportunities may be sent to OpenAI. If AI is unavailable, OWEVIA answers from your stored records only.
No. Ask OWEVIA uses your stored recovery opportunities and Gmail connection metadata — not your full mailbox. It cannot answer questions about emails OWEVIA has not imported and analyzed.
Go to Settings → Privacy & security → Disconnect Gmail, or manage your connection from Connected accounts. Disconnecting revokes OAuth access and stops future scans. Previously imported data remains until you delete imported data or delete your account.
Go to Legal & Support → Delete My Data. This permanently removes stored messages, purchases, recovery opportunities, scan history, activity events, and Ask OWEVIA chat history from OWEVIA servers. Your account and Gmail connection stay unless you remove those separately.
Go to Legal & Support → Delete My Account. This permanently deletes your OWEVIA account and associated server-side data, including Gmail tokens, imported data, recoveries, activity, and chat history. This cannot be undone.
OWEVIA offers Free, Plus, and Pro plans. Paid plans unlock additional features such as more frequent scans and higher Ask OWEVIA limits. When in-app purchases are live, billing is handled by Apple or Google according to the plan you select.
When a paid subscription expires, your account returns to the limits of your current plan (typically Free). Your stored data remains unless you delete it. You can resubscribe through the app when billing is available.
Email OWEVIA Support at OWEVIAadmin@gmail.com. Include your account email and a description of the issue.
Email OWEVIAadmin@gmail.com with your account email and a short description of the issue.
